Working version · Last updated 11 July 2026
Rescheduling
Patients should contact the clinic as early as possible if they cannot attend. The clinic will confirm whether an appointment can be moved and whether any booking amount is transferable.
Treatment packages
Validity, included sessions, consumables, transferability, pause conditions and deductions should be stated on the package documentation provided at purchase.
Refund review
Refund eligibility depends on the signed agreement, services already used, products or consumables allocated, statutory rights and the circumstances of the request. No universal refund promise is made online.
Final confirmation
Ask the clinic for the current written policy before paying for a package. This webpage should not override a signed treatment or package agreement.
This page will be reviewed and updated as clinic processes and website capabilities develop.